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- #FREE SKYPE CREDIT NO SURVEY UPDATE#
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(16) IRM 21.1.1.4(7) - Added instruction when unauthorized taxpayers calls to discuss taxpayer account. (15) IRM 21.1.1.4(5)(c) - Added sample statement when transferring taxpayer to another function to assist with errors. (14) IRM 21.1.1.4(4)(b) - Added exception for unauthorized callers to obtain certain types of information to assist a taxpayer with non-specific information to resolve tax related issues. (13) IRM 21.1.1.4(4)(a) - Added procedural topic to subsection to align with procedural topics listed in the Telephone Transfer Guide. (12) IRM 21.1.1.4(4) - Removed instructions when unauthorized taxpayers calls to discuss accounts and moved to more appropriate paragraph, IRM 21.1.1.4(7) for more continuity. (11) IRM 21.1.1.4(2) - Added first name and last initial as an option for identification per the Restructuring Reform Act of 98 (RRA 98). (10) IRM 21.1.1.4 - Rewrote portions to conform with the procedures outlined in the Technical Communication Documents (TCD). IRMs have been obsoleted and procedures moved to IRM 21.5.13, IRC 965 Transition Tax Procedures - Accounts Management. (9) IRM 21.1.1.3.3.2(3) - Updated to reflect the removal of IRM references 21.6.4.4.21, IRC Transition Tax on Untaxed Foreign Earnings, IMF and 21.7.4.4.25, Section 965 Transition Tax, BMF. (8) IRM 21.1.1.3.1(7) - Updated the Product Lines/Reference chart to align with the Voice BOT automated system.
(7) IRM 21.1.1.3.1(4) - Added transfer numbers for the transfer to the Voice BOT automated system provides suggested verbiage when transferring the call advises to transfer to ACS using the Telephone Transfer Guide when the caller does not want to transfer to the Voice BOT. (6) IRM 21.1.1.3.1(2) - Added Voice BOT option for callers requesting where/how to send payments in IF/THEN chart.
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(5) IRM 21.1.1.3.1(2) - Revised IF/THEN chart to provide more detailed instructions when the caller requests information about where and how to send payments for clarity. (4) IRM 21.1.1.3.1(2) - Revised IF/THEN chart to align with the Voice BOT automated system. (3) IRM 21.1.1.3.1 - Revised IF/THEN chart to remove check or money order and revised to electronic payments as IRM references submitting payments electronically. (2) IRM 21.1.1.3.1 - Revised IF/THEN chart when taxpayer requests a hold on account to align with other impacted IRMs provides how to obtain mailing address and additional information for cases in Status 26 when requesting penalty abatements.
#FREE SKYPE CREDIT NO SURVEY UPDATE#
(1) IRM 21.1.1.3.1 - Revised IF/THEN chart to remove procedures for Online Payment Agreement updated procedures to refer the assistor to IRM 21.5.2.4.8, Suppressing Balance Due Notices when taxpayer request a STAUP or hold on the account revised chart to provide guidance when taxpayer requests balance due or payoff amount immediately when account is in Status 22/26 or requests payoff amount to pay in the future regardless of the account status added procedures when taxpayer request a change or update to Installment Agreement corrected Automated Collection System Support link added NOTE to advise caller of other factors impacting account balance advising caller of benefits of self-help method removed IF/THEN chart referring to Online Payment Arrangements (OPA). (1) This transmits revised IRM 21.1.1, Accounts Management and Compliance Services Operations, Accounts Management and Compliance Services Overview.
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Accounts Management and Compliance Services OverviewĢ1.1.1 Accounts Management and Compliance Services Overview Manual Transmittal Accounts Management and Compliance Services Operations Section 1. Exhibit 21.1.1-2 Out-of-Scope Communications.Exhibit 21.1.1-1 Out-of-Scope Topics and Forms.21.1.1.9 W&I Accounts Management and Automated Collection Services (ACS) Telephone Customer Satisfaction Survey (CSS).21.1.1.8.2 Telephone Troubleshooting Reporting Procedures.21.1.1.6.1 Default Screener Application Guidelines.21.1.1.6 Public Switch Telephone Network (PSTN) and Default Screener Application.21.1.1.5 Over the Phone Interpreter Service (OPI) Applications.21.1.1.3.2 Out of Scope and Limited Service.21.1.1.3.1 Accounts Management (AM) Customer Service Representative (CSR) Duties Handling Accounts with Balance Due / Missing Returns.
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